Apart from the core banking concepts, the course also covers aspects related to the written examination which generally is employed by recruiting banks to assess the basic aptitude of the candidates. Candidates will get an understanding of what is expected of them once they join the job and start operating.
Banks use various forms which are filled and submitted by customers In this course a candidate will get complete understanding of these forms and there terminology used.
Training is done through online sessions, case studies, activites, videos, audios and quiz. There will be continuous weekly assessment and the results are shared with the recruiting banks.
General Banking Syllabus
We welcome you to this program on Retail Banking. The modules are designed in line with the banking framework in India.
We start this session with the understanding what actually banking is and how the face of bank have been changing over a period.
Then we attempt to understand the framework within which the banking happens. We will understand different types of banks and financial institutions.
We will also touch upon the legal framework which will be discussed in subsequent modules.
In banking parlance, we talk about assets and liabilities. Understanding the concept helps importance of structuring the assets and liabilities.
Banks offer different liability products for their customers. They are savings bank account, current account, term deposits and recurring deposits. In this module, we will understand these products and how they differ. There are some derivative products and special types of accounts within the above structure. We will learn about these derivative products.
We will also understand the concept of demand and time liabilities.
We start the session with customer classification like individuals, proprietorship, partnership, and limited companies. The documentation and operational aspects are different for different types of customers. We will discuss the documentation required in each case. Opening of an account is not a routine exercise and facts we are accepting on record will have significant bearing when there are legal disputes or attempts to fraud.
We therefore will discuss the most important aspects of ‘knowing the customer’ and ‘preventing money laundering’.
The forms in which customers transact are many. Cash is the traditional mode. In this module, we will discuss cash, clearing, fund transfer and remittance operations in detail. While transacting, there is always chance for committing errors. The module highlights areas for probable errors.
It is also important to understand the areas where frauds can happen so that the mitigates are kept in place.
There are certain merchant transactions where the documentary collections take place. This segment of business has got centralised at many banks. We therefore touch upon to understand basics of collections. Detailing is outside the scope of this module.
We start this module with the understanding of who a customer is for a bank.
While many of the services are now available online, customers at times visit the branches for certain services. This could be with a request for issuance of cheque book or for getting the passbook updated.
Then we will take you through various delivery channels for service.
Lockers is an important service where customers get to safe-keep their valuables. There are many operational aspects related to the operations of lockers. This topic could as well be a part of the Branch Operations module, but we chose to discuss this separately.
Next in this module is settling amounts in case of death of a customer. The bereaved family requires immediate attention. We have discussed the process involved in settling such claims.
The legal and regulatory authority approaches banks for certain information or confirmation or for keeping a freeze on operations of a customer. Banks being a public institution, are obliged to comply to such statutory orders.
Few of the regulatory authorities are police, courts of law, income tax authority, enforcement directorate and CBI. We discuss the related aspects in this module.
We then will discuss the notices received Banking Ombudsman, an institution that addresses customer grievances.
Banks receive volumes of customer information and they are obliged to keep such information confidential. This is professional and as well a legal obligation.
The module helps understand the sensitivity as we deal with customer information.
We will also discuss other important aspects like usage of passwords, safekeeping of records, vouches and stamps.
In this module, we discuss the importance of being professional at workplace. A lot depends on understanding these intricacies as any shortages in delivering services will impact business.
We will also discuss various safety and security aspects.
We will then look at the importance of being objective while we communicate with our customers.
There are various other aspects discussed in this module viz., handling of keys, importance of dual custody and monitoring inoperative accounts.